13 Jan

13 Jan



Job Description

IDP Education Limited is an ASX listed company that is 50 PERCENT owned by 38 Australian universities and based in Melbourne, Australia. IDPs core business lines include student placement to Australia, US, UK, Canada, Ireland and New Zealand institutions, English-language testing and training.

For 50 years, IDP has played a major role in international education. We have placed more than 400,000 students into quality institutions in Australia, the United Kingdom, the United States of America, Canada and New Zealand. Today over 225 leading universities across 5 English speaking destinations are IDP clients.

Achieve the short term and long term goals in assigned destination for Student Placement

Provide inputs to support development and execute the destination wise activity calendars to deliver pipeline leads and conversion targets by intake.

Train and maintain the approved number of certified counsellors for the destination

Build strong client support through ongoing engagement, quality service to students and clients, high quality applications.

Effectively implement global priority projects at country/office

Be a productive and effective member of office leadership team and support Branch Manager through exhibiting a collaborative operating style

Key KPIs-

Achieve targets for Leads, Applications and Students Placed by destination and by intake.

Timely preparation and execution of activity calendars in line with target dates

Destination client satisfaction ratings

Maintain trained and certified counsellor numbers by destination

Successful implementation of global priorities 100 PERCENT C4C adoption across all counsellors

Develop a strong Counselling, Sales team to oversee the creation of a dynamic, inclusive work place, building the culture while recognising and celebrating innovation, success and achievement

Speedily determine when an issue needs to be escalated to the Supervisor for resolution.

Proactively provide feedback and advice to the Supervisor on the management of office and on issues arising from competitor activities, changing business environments, change in student visa policies etc

Key Responsibilities:-

Drive the development and implementation of destination based office business plans

Provide inputs and once budget is set monitor Pipeline and Revenue budgets of the zone. Monitor results and initiate corrective action where required.

Collaborate with Supervisor to implement forecasting methodologies and processes to achieve accurate, timely pipeline forecasts

Develop and maintain a strong sales and service culture within the business. Drive Customer Satisfaction by regular monitoring and reporting.

Identify, develop and implement strategies to achieve sales objectives for the offices for student placement. Monitor results and initiate corrective action where required.

Collaborate with Destination Client Relations Managers, Marketing to develop and implement lead generation programs including events, client office visits, web etc, ensure counselling capacity /capability as per targets and ensure consistent sales, service and client management performance standards and benchmarks which are continuously improved

Provide inputs and take necessary actions to the ongoing development and maintenance of service and client management performance standards and benchmarks for the office

Drive and guide the offices participation in and execution of global improvement projects where applicable

Essential requirements

Bachelors or equivalent degree

Industry knowledge. Preferably working in sector or having prior experience in student placement sector

Experience in developing business plans, budgets and skills to monitor, review and report on progress

3 years of proven ability to motivate and lead a team to achieve demonstrable outcomes

6-10 year counselling experience preferably in the education industry

Strong problem resolution skills

Experience in working with CRM systems will be desirable

A strong, ethical manager who acts with integrity and in the best interests of the business.

Respects diversity in employees

Good written and verbal English skills