Customer Service Associates

Customer Service Associates

26 Jan
|
SecureSearch
|
Mumbai

26 Jan

SecureSearch

Mumbai

Job Description

Ensure screening requests are initiated in a timely manner

Monitor account performance on an ongoing basis

Maintain highest level of quality and service delivery

Meet established service levels and turnaround time

Facilitate timely and accurate resolution of client requests

Report account performance to clients as per schedule

Ensure confidentiality of client and applicant communications

Adhere to quality parameters specified for the process

Ensure continuous adherence to existing guidelines on various

aspects of delivery, responsiveness and operational processes



Desired Attributes

Good verbal and written English language skills







Quality orientation and attention to detail

Ability to function effectively in a dynamic environment

Must be able to multi-task and function independently

Ability to handle pressure

Strong planning, time-management and organization skills

Excellent interpersonal skills



Desired Experience

Minimum one year in screening or customer service

Good knowledge of MSOffice and e-mail applications

If you find a role that interests you and matches your skill set, then connect with us by applying for it. You can also introduce yourself to us by posting your resume at [email protected]

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