Associate Professional Service Delivery Coordinator (51000249)

Associate Professional Service Delivery Coordinator (51000249)

26 Jan
|
DXC
|
Bangalore Rural

26 Jan

DXC

Bangalore Rural

Job Description:

Summary



Coordinates delivery of company products and services according to agreed upon business solution goals and objectives.



Essential Job Functions



Coordinates activities of functional areas or of department account leads to ensure that business solution objectives are met.

Assists in interpreting demand forecasts and in planning and delivering of end-to-end services.

Maintains records of account specific service problems and assists in prioritizing work requests.

Assists in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.







Assists in identifying service improvements to increase customer satisfaction.

Ensures delivery of projects meet client and company expectations and needs.



Basic Qualifications



Bachelor's degree or equivalent combination of education and experience

Bachelor's degree in business administration, engineering, information systems or related field preferred

Zero or more years of support services or project or program experience

Experience working with the technology industry

Experience working with company products and operating systems



Other Qualifications



Basic project management skills

Basic analytical and problem solving skills

Interpersonal skills to interact with customers and team members

Organization and time management skills

Communication skills

Ability to work in a team environment

Willingness to travel



Work Environment



Office environment

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