ENGAGEMENT MANAGER : EM

ENGAGEMENT MANAGER : EM

26 Jan
|
C2L Biz
|
Mumbai

26 Jan

C2L Biz

Mumbai

We are looking out for Engagement Manager who are sound with good communication skills and a close fit to the job description below: Role specificationsSingle point responsibility for the engagement – Fulfilment of engagement commitments – timelines, deliverables, quality, process compliance – Maintain customer satisfaction level for the engagement – Plan activities for the engagement based on the customer expectations, customer future plans – Discuss the plans with the customer to arrive at common understanding and expectations from the engagement from time to time – Plan resources as per the needs of the engagement – Day to day management of the engagement for work scheduling, work allocation,





progress tracking – Adapt and implement processes relevant for the engagement, ensure compliance against the processesTeam leadership for the engagement – Lead the team assigned to the engagement – Ensure team member productivity, motivation, retention – Project self as the team leader to the customer for the engagement – Communication with the customer for the engagement as the overall leader for the engagement ABCEngagement role fulfillment expectations – Domain knowledge of the customer’s business – Functional knowledge of the solutions proposed / working from C2L BIZ stable – Ability to lead discussions with the users for business / functional requirements related to the engagement commitments – Ability to investigate, help the team members to investigate any finding reported by the customer associated with the engagementCommercial aspects of the engagement – Ensure achievement of budgeted cost / profitability of the engagement – Relate with the account manager for ensuring commercial interests of C2L BIZ are protected – Work along with account manager to help in commercial growth of the relationship with the customerEducational Qualification:MBA / MMS / PGDBA (mandatory first class throughout in academics)Experience:9 to 12 yearsJob Location:Mumbai / Pune (May get posted at client site across the world during the period of assignment. The job may involve travel.)