Senior Assistant Service Delivery Coordinator

Senior Assistant Service Delivery Coordinator

26 Jan
|
DXC
|
Bangalore Rural

26 Jan

DXC

Bangalore Rural

Job Description:

Summary



Supports delivery of company products and services according to established procedures.



Essential Job Functions



Supports routine activities of a functional area or of department account leads to ensure that business solution objectives are met.

Assists in performing administrative responsibilities such as entering information into databases and producing simple statistical reports and presentations.

Enters information of account specific service problems and distributes prioritized work requests.

Distributes communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.







Gathers and enters quality assurance information in accordance with established procedures to ensure quality client service. Produces reports necessary to indicate areas of improvement.

May conduct product inspections to ensure established quality guidelines are adhered to.



Basic Qualifications



High school diploma or G.E.D.

Two or more years of administrative experience

Experience working with the technology industry

Experience working with company products and operating systems



Other Qualifications



Analytical and problem solving skills

Interpersonal skills to interact with customers and team members

Organization and time management skills

Communication skills

Ability to work in a team environment



Work Environment



Office environment

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