Supports delivery of company products and services according to established procedures.
Essential Job Functions
Supports routine activities of a functional area or of department account leads to ensure that business solution objectives are met.
Assists in performing administrative responsibilities such as entering information into databases and producing simple statistical reports and presentations.
Enters information of account specific service problems and distributes prioritized work requests.
Distributes communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
Gathers and enters quality assurance information in accordance with established procedures to ensure quality client service. Produces reports necessary to indicate areas of improvement.
May conduct product inspections to ensure established quality guidelines are adhered to.
High school diploma or G.E.D.
Two or more years of administrative experience
Experience working with the technology industry
Experience working with company products and operating systems
Analytical and problem solving skills
Interpersonal skills to interact with customers and team members
Organization and time management skills
Ability to work in a team environment