Matrix Weighing Systems
Responsibilities & Key Deliverables
To analyze the technical complaints.
To maintain and handle internet based warranty.
Ensure implementation of service processes.
Feedback on company’s Service.
Scrutiny and approval of warranty and good.
Establishes long term customer relationships with key customers and decision makers by understanding the requirements, regulations and exhibiting high expertise in technical solutions and products.
Ensures customer satisfaction issues are registered and responded to by team.
Coordinate of service works (trouble-shooting, upgrades or regular maintenance).
Builds sustainable customer relationships to ensure local client growth,
satisfaction and retention together with Sales.
Supports Sales resources in customer meetings.
To provide organization to deliver 7 days and 24 hours service.
Manage proper reporting both internally & externally.
Ensures that the area of responsibility is properly organized, staffed, skilled and directed.
Guides, motivates and develops direct and indirect subordinates. Improves service availability, provides training and develops capabilities and competencies Respond to all customer requests courteously and professionally, in a timely and responsive manner.
If necessary Travel to designated customer sites and perform professional quality field service repairs consistent with Company standards.
Manages service operations in workshop or field.
Manages all operations including service staff and supervisors, resolves most complex business problems for those on the team.
Provides employees timely and constructive performance feedback, develops employees and provides opportunities that enhance employee career growth.
Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
Regularly reviews key performance indicators for service operations and addresses issues and opportunities.
Ensures the volume of work produced meets company standards and ensures customer satisfaction.
Identifies trends and initiates changes/improvements necessary to achieve goals and objectives while ensuring customer needs are met without interruption to service levels.
Bachelor of Engineering (B.E.) – Electronics/Electricals
5 - 6 years