- Handle incoming calls and respond to customer’s emails
- Provide product and service information to customers
- Research required information using available resources
- Follow up customer calls where necessary
- Ability to be analyze the problem for our customers
- Contributes in our effort to reduce complexity by generating new idea/solutions
- Validate entitlement for support
- Attain a problem description.
Determine the TAC team to route the case to and confirm with the customer the next steps in the support process.