Customer Support Executive (Night Shifts also)

Customer Support Executive (Night Shifts also)

26 Jan
|
Ropra InfoSolutions
|
NCT

26 Jan

Ropra InfoSolutions

NCT

Job Description



- Handle incoming calls and respond to customer’s emails

- Provide product and service information to customers

- Research required information using available resources

- Follow up customer calls where necessary

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- Ability to be analyze the problem for our customers







- Contributes in our effort to reduce complexity by generating new idea/solutions

- Validate entitlement for support

- Attain a problem description.



Determine the TAC team to route the case to and confirm with the customer the next steps in the support process.