Call Center Agent

Call Center Agent

26 Jan
|
Ourshopee.com
|
Bangalore Rural

26 Jan

Ourshopee.com

Bangalore Rural

Bengaluru, Karnataka



1+ years experience



Call Centre Agent



Job brief



We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively addressing customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.



Responsibilities



· Manage large amounts of inbound and outbound calls in a timely manner



· Follow communication “scripts” when handling different topics



· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives









· Seize opportunities to upsell products when they arise



· Build sustainable relationships and engage customers by taking the extra mile



· Keep records of all conversations in our call center database in a comprehensible way



· Frequently attend educational seminars to improve knowledge and performance level



· Meet personal/team qualitative and quantitative targets



Requirements



· Previous experience in a customer support role



· Track record of over-achieving quota



· Strong phone and verbal communication skills along with active listening



· Familiarity with CRM systems and practices



· Customer focus and adaptability to different personality types



· Ability to multi-task, set priorities and manage time effectively



· Bachelor’s Degree with 1year experience or High School Degree with 2 years of experience



Job Type: Full-time



Experience:



- Customer Service: 2 years (Preferred)

- total work: 1 year (Required)



Education:



- Higher Secondary(12th Pass) (Required)



Customer issues handled:



- Taking new orders



Shift:



- Yes - Any Shift



Training provided:



- No - On the job learning



Work days per week:



- 6 days



Industry:



- Customer Service

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