Customer Service Associates

Customer Service Associates

26 Jan
|
SecureSearch
|
Mumbai

26 Jan

SecureSearch

Mumbai

Mumbai, Maharashtra



1+ years experience



Job Description



- Ensure screening requests are initiated in a timely manner

- Monitor account performance on an ongoing basis

- Maintain highest level of quality and service delivery

- Meet established service levels and turnaround time

- Facilitate timely and accurate resolution of client requests

- Report account performance to clients as per schedule

- Ensure confidentiality of client and applicant communications

- Adhere to quality parameters specified for the process

- Ensure continuous adherence to existing guidelines on various

- aspects of delivery, responsiveness and operational processes





Desired Attributes









- Good verbal and written English language skills

- Quality orientation and attention to detail

- Ability to function effectively in a dynamic environment

- Must be able to multi-task and function independently

- Ability to handle pressure

- Strong planning, time-management and organization skills

- Excellent interpersonal skills





Desired Experience



- Minimum one year in screening or customer service

- Good knowledge of MSOffice and e-mail applications





If you find a role that interests you and matches your skill set, then connect with us by applying for it. You can also introduce yourself to us by posting your resume at [email protected]