Client Care Executive - Personal Clients,Cards

Client Care Executive - Personal Clients,Cards

07 Apr
|
Standard Chartered
|
Bangalore Rural

07 Apr

Standard Chartered

Bangalore Rural

Job: Retail Banking

Primary Location: ASEAN & South Asia-India-Bangalore

Schedule: Full-time

Employee Status: Permanent

Posting Date: 07/Apr/2021, 5:28:32 AM

Unposting Date: 14/Apr/2021, 5:59:00 PM



About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.



To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.









We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.



JOB PURPOSE:

To handle customer calls / issues while providing consistent delivery of customer delight relating to queries/ requests / financial needs / problem resolution keeping focus on SCB Policies.



KEY RESPONSIBILITIES:

Handle customer calls/ issues quickly and effectively and end to end resolution (if applicable)

Sign up customers for value added services and digital education (if applicable)

Tag the call type accurately as appropriate

Give accurate information to customers on his queries / concerns

Have high awareness levels on KYC and Anti-money laundering Policy

Multi-skilled to handle both inbound and outbound calls (if applicable)

Initiate and strive towards achieving set targets and service standards

Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable)

Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management

Ensure all sales pitches are made without mis-selling and achieve targets in term of leads / self closure (if applicable)

Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable)

Customer Data Confidentiality to be strictly adhered to

Adherence to compliance with all applicable rules / regulations and group policies

Ensure KPI’s (Key Performance Indicator) & KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group) are achieved and work towards the improvement

Follow up on delinquent accounts to negotiate for timely payments (if applicable)



Regulatory & Business Conduct



Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct



Apply now to join the Bank for those with big career ambitions.



To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.