End-User Computing

End-User Computing

08 Apr
|
ADP Pvt Ltd - India
|
Pune Division

08 Apr

ADP Pvt Ltd - India

Pune Division

Job Description





Service Desk Associate (Job Code: IT Helpdesk Analyst)





- 1 to 4 years of experience in Technical Voice Support

- Experience in remote technical support via telephone in a service/call center environment

- First & Second level desktop/application installation, configuration, administration and trouble-shooting skills for Intel PC hardware, Microsoft Win 10 and Application software (including Office 365), Bit locker, Intune, SCCM client.

- Ability to multitask ¿ handle tickets, chats & calls.

- Knowledge of VPN, Peripheral devices, Wireless/PDA devices and Network equipment like Ethernet cables and switches.

- Basic understanding of Active Directory, DHCP, DNS and networking concepts.







- This Job requires working in different Shifts including night on rotational basis.

- Should have hand on experience on ticketing tools like Jira, CA Service Desk & Service Now



Qualification: B.Tech / MCA



Job Description





Service Desk Associate (Job Code: IT Helpdesk Analyst)





- 1 to 4 years of experience in Technical Voice Support

- Experience in remote technical support via telephone in a service/call center environment

- First & Second level desktop/application installation, configuration, administration and trouble-shooting skills for Intel PC hardware, Microsoft Win 10 and Application software (including Office 365), Bit locker, Intune, SCCM client.

- Ability to multitask ¿ handle tickets, chats & calls.

- Knowledge of VPN, Peripheral devices, Wireless/PDA devices and Network equipment like Ethernet cables and switches.

- Basic understanding of Active Directory, DHCP, DNS and networking concepts.

- This Job requires working in different Shifts including night on rotational basis.

- Should have hand on experience on ticketing tools like Jira, CA Service Desk & Service Now



Qualification: B.Tech / MCA

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