hdb financial services
Key functions will be: • Coordinate with branch sales team and support BSM, SMs for lead conversion • Tele-calling / follow up on leads given by sales team and Corporate office • Coordinate customer walk in branch. Explain product details to customer and suggest scheme based on need analysis • Conduct self gold valuation and inform gold loan amount. Manage external gold valuation process i.e. interacting with valuator making sure that the process is followed • Update valuation details in system i.e.
Gold portal and loan booking system • Ensure loan processing completed within stipulated TAT.
• Follow up with delinquent customer and ensure that customer does not cross 30 DPD bucket • Follow up with customer for timely interest collection • Gold loan file disbursal in system (this could be done by BOM for most Branches) • Custody of gold packets in the office, record it as per process • Raise Payment Request / Cheque Disbursement, record it as per process • Arrange to send the complete file to COPS as per process. • Manage Related MIS, interface with COPS, regional teams as might be required. • Co-ordinate with central telecalling team for collections / follow up for payments from overdue borrowers • Customer Support / Service as required.
- Sales process management in FMCG/ Direct sales company • Understanding of gold process understanding ,KYC Knowledge & Sales process • Gold loan Sales process & BTL Marketing • Process understanding ,KYC Knowledge ,Understanding of the documentation required, Product /Competition Knowledge