Empress Cybernetic Systems P Ltd. 3rd Floor, Carnival Phase II Building, InfoPark, Kakkanad, Kochi, India - 682042 Phone: 91-485-2814165, 91-484-4042440
Software L1 Support Engineers
We are looking for L1 support engineers for our software application.
Provide software application support for our international clients.
Provide Production support for web-based applications developed in .net or java.
Resolve, document and track technical issues to ensure timely resolution to customer problems or elevate to a higher level of requests are outside of the scope of competence.
You will be working collaboratively with a highly talented team of technical support engineers in India and in the US to deliver software support services to customers around the globe.
* Excellent written and verbal communication skills in English.
* 1 years of experience in software and technical support.
* Excellent troubleshooting, diagnostic and analytical skills.
* Knowledge of software implementation and server/desktop/network administration.
* Good knowledge of Windows, Linux and Mac Operating Systems.
* Knowledge in Microsoft SQL Server.
* Willingness to work on rotational 24/7 shifts.
* Knowledge of Cloud services such as AWS, Azure, GCP. Certification will be a plus.
If you are interested in this position, email your resume to [email protected] with a subject "Software L1 Support Engineers".