Software L1 Support Engineers

Software L1 Support Engineers

14 Feb
|
INFOPARK
|
Kochi

14 Feb

INFOPARK

Kochi

Job Description



Company Jobs



Empress InfoTech

Empress Cybernetic Systems P Ltd. 3rd Floor, Carnival Phase II Building, InfoPark, Kakkanad, Kochi, India - 682042 Phone: 91-485-2814165, 91-484-4042440

www.empressinfotech.com





Career Opportunities:





Software L1 Support Engineers





We are looking for L1 support engineers for our software application.



Responsibilities:



Provide software application support for our international clients.

Provide Production support for web-based applications developed in .net or java.

Resolve, document and track technical issues to ensure timely resolution to customer problems or elevate to a higher level of requests are outside of the scope of competence.









You will be working collaboratively with a highly talented team of technical support engineers in India and in the US to deliver software support services to customers around the globe.





Requirements:



* Excellent written and verbal communication skills in English.

* 1 years of experience in software and technical support.

* Excellent troubleshooting, diagnostic and analytical skills.

* Knowledge of software implementation and server/desktop/network administration.

* Good knowledge of Windows, Linux and Mac Operating Systems.

* Knowledge in Microsoft SQL Server.

* Willingness to work on rotational 24/7 shifts.

* Knowledge of Cloud services such as AWS, Azure, GCP. Certification will be a plus.





If you are interested in this position, email your resume to [email protected] with a subject "Software L1 Support Engineers".





Email:

Software / Technical Support Engineer

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Job Description Company Jobs Empress InfoTech Empress Cybernetic Systems P Ltd. 3rd Floor, Carnival Phase II Building, InfoPark, Kakkanad, Kochi, India - 682042 Phone: 91-485-2814165, 91-484-4042440 www.empressinfotech.com Career Opportun [...]
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