Thermo Fisher Scientific
At Thermo Fisher Scientific, we are committed to being a Product Leadership company that creates innovative solutions across the spectrum of our customers needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Global Customer support organization is instrumental in these efforts and their seamless alignment across geographies and commercial functions is essential to our success.
The Bangalore Customer Support Centers capability is a well-established Team, which supports the North America, EMEA, Australasia, Singapore, Korea and Taiwan Order Management and other critical back office jobs with four shifts working over a 24 hour window/day,
together processing over 50,000 orders each month. These three teams are truly pivotal to delivering on our promises of quality, innovation and contribute to the success of our business in India and across the world.
Job Title: Customer Service Representative I
Reports To: Team Leader, Customer Service
Roles & Responsibilities
Perform quotes and order processing for assigned regions using Oracle JD Edwards, SAP and other applications used by the function
Engage in activities to provide an enhanced customer experience
Ensure adherence to organizational procedures, policies, and systems.
Ensures that performance metrics / SLAs are met
Adhere to daily turnaround time for orders as per set TAT guidelines
Ensure adherence to all internal / external processes defined
Proactively escalates issues that can potentially hamper the business processes
As a Customer Service Representative-Order Management you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty
Preferably Bachelors degree (Arts, Science, Commerce, Business Administrations)
Requires strong computer skills, including Microsoft office
Display excellent verbal and written communication and interpersonal skills.
Highly detail-oriented with good accuracy
Ability to work under pressure
Customer orientated and ability to adapt/respond to different types of tasks
Flexible to work in Night Shift