Primary Location: ASEAN & South Asia-India-Kolkata
Employee Status: Permanent
Posting Date: 14/Feb/2020
Unposting Date: 28/Feb/2020
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
To provide Trade & CMS related Services to Customers and to meet turnaround times as per the Service Level Agreement & productivity standards
Organization of work flow to achieve maximum productivity.
Responsible for monitoring operational & customer service activities of the Trade & CMS - CPC
Regular monitoring of the performance of the team & improve efficiency.
Handle staff referrals, customer enquiries, exceptions and Irregular cases in accordance with agreed service standards
Monitoring all transactions to ensure obligations/payments duly met.
Monitoring, timely reporting and taking corrective action of irregular items to facilitate early resolution.
Timely submission of data to regulators
Comply with internal operating procedures & Key Control Standards
Develop, train, motivate and educate staff and enhance morale of staff
To ensure speedy resolution of customer queries & complaints in accordance with laid down procedures & Quality standards
Maintain data and statistics on performance of the team related to WB standards, customer information etc.
Handle all issues arising of Legal & Compliance matters pertaining to Trade & CMS - CPC transactions
Ensure no operating losses
To verify and certify documents & guarantees as POA holder.
To approve vendor bill payments
Monitor and ensure timely archival of records.
Ensure compliance of all policies and procedures issued in relation to money laundering prevention.
Ensure strict compliance of Group Sanctions Procedures.
Ensure strict implementation of Group Policies on KYC, Group Code of Conduct
To function as Department Business Continuity Manager (DBCM) and to review BCP documents for the unit. Ensure BCP testing completed for the unit.
Ensure adherence to reporting schedules & escalate matters to superiors for advice.
To undertake and monitor Projects as and when assigned by Head Trade Services, India & Head, CMS India
To act in completed compliance with the Bank’s data confidentiality policy at all times which also governs sending of data to external parties over email.
Healthy and Safety
Responsible for the health and safety aspects at the workplace.
Take reasonable care for the health and safety of co-workers and those who may be affected by own actions or omissions;
Co-operate with Management to support and promote Health and safety in the workplace;
Ensure that team members are adequately trained and supervised to perform their tasks in a safe manner
Ensure that own actions do not put others at risk;
Work in a healthy and safe manner;
Encourage others to work in a healthy and safe manner;
Report all accidents and incidents; and
Bring to the attention of the management any hazard in the workplace
Our Ideal Candidate
General operational knowledge.
Thorough understanding of ICC rules, local laws, legal risks, FEMA and regulatory guidelines
Knowledge of Trade documentation and Shipping terms.
All round banking experience.
Knowledge of the bank’s laid down policies and procedures.
Good communication and PC skills.
Knowledge of operating systems.
To protect both customers’ and Bank’s interests.
To determine the appropriate course of action in resolving issues.
To handle staff issues with maturity
To report and/or refer appropriate issues to superiors in a timely manner.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages.