CBS Global Performance Analyst

CBS Global Performance Analyst

14 Feb
|
Cargill India
|
India

14 Feb

Cargill India

India

& Summary



Cargill Business Services (CBS) is a global organization that envisages the accelerated use of shared services. Its purpose is to bring a smarter, more efficient approach to how we provide shared services to Cargill. That way business units and functions can focus on what they do best. Five functions are in scope - HR, IT, Finance, Transport & Logistics and Strategic Sourcing & Procurement. These services are delivered in centers around the world, including Bangalore (India), Sofia (Bulgaria), Nanjing (China), San Jose (Costa Rica), Uberlandia (Brazil) and Rosario (Argentina).









This role primarily serves internal CBS clients and is responsible for producing and analyzing CBS service performance results for one or more CBS functions: Credit To Cash, Record To Report, Procure To Pay (includes Procure To Order and Invoice To Pay), CTL, HR, IT, Master Data Maintenance, Trade Execution, CBS Core, Service Request Management). The position works closely with global and center operations leads to identify and drive improvement action based on where performance is below-target.



Principal Accountabilities



30% Deliver and manage performance analysis, commentary and service improvement plan (results consumption)



Sustain a data-driven, high-performance culture and maintain strong alignment with GPO, GPM(s), GOL, center/tower operations leads, global/center performance analysts

Perform global, top-down analysis; use data to highlight improvement opportunities to ops leads

Facilitate and maintain service improvement plans

Coordinate/deliver commentary and provide coaching as needed

Understand the service delivery processes and corresponding metrics for the function very well

Provide visualization design requirements and mockups



30% Manage CBS performance metrics, data, dashboards (results production)



Manage metric index and definitions for the function

Maintain data product inventory, data provider list

Simplify, rationalize and govern data products

Ensure data products are easy-to-find, easy-to-use, and trustworthy

Provide stakeholder training/education on available dashboards

Ensure data product solution sustainability (documentation, knowledge transfer, no single points-of-failure)

Lead/fulfill requests for new or enhanced data products



15% Produce performance results



Adhere to cycle calendar

Source and structure data, adhere to data collection/extraction standards

Visualize results on dashboards



10% Manage portfolio of performance management work/projects/operations



Maintain priority list of active, backlog, complete work

Ensure priority alignment with global ops lead

Lead performance product team to receive and fulfill incoming new requests



10% Maintain strategic alignment with other data & analytics teams/people (ex: in functions)



Understand data lake maturity and plans

Ensure CBS is adequately trained on what’s in existing lakes

Pursue opportunities for alignment, efficiency

Ensure clear scope, roles, responsibilities



5% Support delivery of service performance content



Create alignment between what global lead needs to share with stakeholders and available data products, commentary, and improvement plans

Deliver content at required frequency



Qualifications



Education, Experience, Skills



Bachelors degree in MIS, business intelligence or analytics, computer science, accounting/finance, related discipline

3 years experience in service operations, service performance management, and/or data & analytics

Beginner/Intermediate PowerBI (or equivalent) development skills

Experience in defining metrics, sourcing/managing data, designing data visualizations

Experience in data analysis and story-telling

Clear and succinct communicator, verbal and written

Logical, organized, detail-oriented, analytical

Able to influence change and challenge with global/center leaders

Strong initiative, drive, motivation, curiosity

Able to navigate ambiguity, trust but verify

Growth mindset and passion for continuous learning



Preferred Qualifications



Deep knowledge of the end-to-end business process and service delivery process for one or more of the functions listed above in the position summary

Experience working in a shared services organization

Experience extracting/managing data from systems like SAP, JDE, Remedy, RemedyForce, Taleo, MyHR

Proficiency in Microsoft Office (Excel, Word, PowerPoint, Project, Outlook); advanced proficiency in Excel

Fluent in English, other languages a plus



Job Operations

Primary Location China-Jiangsu

Other Locations India-Karnataka, Brazil-Minas Gerais, India-Haryana, Argentina-Santa Fe, US-Kansas, BG-Sofia, Costa Rica-San Jose, US-Minnesota

Schedule Full-time

Job Type Standard

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