Verizon Data Services India Pvt Ltd
The Program Manager will partner with Engineering, QA,Product,Customer Support, Customer Success, Marketing and Sales to ensure the timely and successful completion of strategic projects. We're looking for people who enjoy diving deep into the technology with a proven track record of delivering complex, cross-functional projects under demanding timelines. This is a hands-on position where you will driveexecution strategy forourClient Experiencechapter andincludes the design and delivery ofnew processes and toolingtoplan and deliver with precision and quality.
Define and drive new projectplanning processes andschedules to meet theClient Experiencechaptersand largercompanys business goals.
Coordinate cross-functionalsquadswithdependenciesacross Engineering,QA,Operations, Product,Customer Supportand Customer Success toexecute in step with precision and quality.
Identify risks throughout Software Development Lifecycle (SLDC) and develop mitigation plans accordingly.
Own relationshipswith the various stakeholders to understandgates andrisks,anddrive successful execution.
Work diligently with Sourcing, Security, Legal and Compliance stakeholders atBlueJeansand parent VZ team to ensure program execution remains unblocked.
Own communication ofprogram statusat executive level.
Create (preferably automate)reports and metrics that accurately summarize complex projects.
What were looking for...
You'll need to have:
Bachelor's degree or four or more years of work experience.
Six or more years of relevant work experience.
Four or more years of program management experience with focus on software development.
Deep knowledge and field experience in Agile and sprint planning methodologies.
Even better if you have one or more of the following:
Strong scope management and project reporting skills.
Highly organized with an eye for detail.
Skilled at working with a variety of stakeholders, including engineering, product management, marketing, customer support, sales and senior management.
Technical program management: tracking dates and requirements in a complex environment involving multiple products, platforms and technologies.
Extensive experience with Jira and Confluence.
Strong interpersonal skills to work with cross-functional teams and drive action.
Experience working on enterprise SaaS products (video or unified communications experience is preferred).