Verizon Data Services India Pvt Ltd
As a Consultant (System Engineering) you will leading few modules to develop and maintain customer contact center web application at Verizon. This application has the capability to help front line agents to manage customer accounts & support all customer requirements by providing personalized and institutive experience by leveraging customer journeys & insights. This application will typically get implemented on premise as well in cloud depending upon the transactions
Lead projects, code, and develop the business requirements and integrate with interfacing systems as per defined architecture.
Owning couple of modules in contact center web applications and perform engineering tasks associated with the analysis,
design, and development in react JS/Ext JS, JQuery and Core Java.
Leading application modules by bug fixing, building tools to reduce manual efforts using on-site and off-shore resources to maintain and develop applications for both enterprise releases and smaller maintenance releases.
Working closely with the business team and other internal IT teams to deliver projects on time.
Delivering code with quality as per coding standards, unit testing tools, security reviews and fixing the vulnerabilities and application performance fine tuning.
Working collaboratively in a fast-paced team environment to analyze and creatively solve complex problems.
Coming up with ideas to transform the way we work to improve the experience both agents & customers.
What were looking for...
You have strong technical skills, and eager to work in a collaborative environment with global teams to drive the business requirements, develop end to end personalized solutions for customers and communicate status & progress to leadership. You work independently and are always willing to learn new technologies. You thrive in a dynamic environment and are able to interact with various stakeholders and cross functional teams to implement business solutions.
You'll need to have:
Bachelor's degree or four or more years of work experience.
Fouror more years of relevant work experience.
Four or more years of experience in core Java Technologies, React JS/ Ext JS/JQuery and spring boot micro services & Rest APIs,
Experience with all phases of end-to-end project life cycle, such as (but not limited to): Development, unit testing and bug fixing.
Experience in SQL, PL/SQL in Oracle.
Experience in developing production metrics, effective tools for application performance monitoring.
Even better if you have:
Excellent interpersonal skills.
Knowledge on AWS/EKs & K8 platforms.
Experience with JUnit/TestNG, Maven, Oracle, UNIX.
Knowledge in caching technologies like Redis.
Knowledge in Logging & Monitoring technologies like : ELK, Redshift & Grafana, sitecatalyst.
Problem solving, analytical, and research capabilities.
Excellent verbal and written communication.
Work effectively independently and willingness to learn new technologies.
Working with cross-functional teams in a dynamic environment.