Trading Services Analyst
IG opportunity: Trading Services - Analyst
Kick start your career with one of Britain s top employers Join our dynamic Trading services team based in Bengaluru
Accelerate your career
Your role will be to help deliver world-class and industry leading support to our global client base across various verbal/written channels. You don t need a background in finance to apply; we re looking for people with a passion for providing excellent service and who have an interest in learning more about financial markets. This entry level role is ideal for those with strong interpersonal skills seeking work in a fast-paced,
challenging and team-focused trading environment with 24/7 coverage(rotational shifts). We are looking for a culture-fit, the company prides itself of a vibrant and fun working culture that offers an enjoyable work environment to pursue productivity.
Who we are
We re a FTSE 250 company with a forty year history of being a market leader in our field. Our aim is to become the default choice for active traders globally, supported by over 1,000 staff located across the world offering over 10,000 products to our clients base. You ll have a great opportunity to learn and develop in a company repeatedly certified as one of Britain s top employers. For more information on what we do, check out our home page, and for what it s like to work for us, our Pinterest and Twitter pages.
Where you ll work
As part of a connected global team, you ll come to work in a friendly and dynamic environment. Our comfortable, cutting-edge of ces contain everything you need to succeed:
- Agile workspaces and hot desks
- Private quiet rooms
- Breakout and refreshment areas
While you ll be based in our Bangalore office, your work will put you in contact with our dynamic teams in Bengaluru, Krakow and London. Join IG, and you ll be joining the best in an always-moving industry.
How you ll progress
Your development is as important to us as it is to you.
You ll be rewarded for hard work here, with support to get better at what you do.
We work in a fast-paced project environment where change is constant. If you re up for the challenge, you ll have opportunities to try new things and broaden your skills quickly through exposure to the executive team and new experiences.
What you ll get
As well as having the chance to attend regular social events, get funding for your charitable endeavors and join a range of special interest groups, you ll receive an attractive selection of bene ts working with IG:
- Performance-related bonuses
- Pension, insurance and medical plans
- Career-focused technical and leadership training
- Contribution to gym memberships and more
- Shift allowance, as applicable
- Company transportation (pick up and drop) as per shift requirements
What you ll do
Addressing queries from our international client base on all of our products (i.e. CFD, Spread bet, Share dealing etc.) and multiple trading platforms
Answering queries from our client base on all our products and platforms
Provide front line support across written/verbal channels like emails, web chats, social media platforms and phone lines
Proactively conversing with our clients about financial markets and our latest innovations
Investigate trade related queries from rejected orders, trading related charges and stops & limits execution
Perform administrative tasks for clients across a range of areas, including a fair amount of payment related queries, generating tax statements, reactivating accounts and transfers of accounts into IG
Who you ll be
We are looking for someone with:
- A degree-level education (any subject)
- Experience of working in a customer facing role (Preferable)
- Fluency in English (verbal and written)
- A Sales background, good working knowledge of any additional European language, Chinese or Arabic would all be a distinct advantage.
- Excellent interpersonal and communication skills
- A logical and analytical approach to problem solving
- Confident to employ basic math s skills, particularly mental arithmetic.
- Strong team player and time management skills
- Literacy in MS Office
- Can handle an administrative role
- Ability to work well under pressure
We re looking for tenacious, curious, eager and open-minded people to help us maintain our industry leadership.
People who embody our three core values who want to champion the client, lead the way and love what we do.
We recruit based on excellence and believe that diversity is vital to success. We have zero tolerance for bullying, harassment or any other behavior that sti es innovation and collaboration.
From the team:
Provide first line technical support for IT related issues both for our platform and charts
Interact with our non-client facing departments in order to resolve client queries and provide accurate services
In doing so you ll benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service and dealing role.
Number of openings