Position will take care of MENA Region, UAE, Canada, Malaysia & Singapore clients requirements.
Recruitment & Delivery:
Handling end to end recruitment cycle for all level positions & as per business demands. Employing different strategies for recruitment of various companies.
Design a Quality Check process for measuring the service quality levels
Judge the candidate's suitability, Attitude, Academic & Professional qualification, experience, communication skills etc. before forwarding to the Business.
Headhunting - generating leads and converting them.
Networking with candidates to generate more leads from them.
Adhering to guidelines and standards.
Analysis of the technical requirements so as to understand the competitor companies in the same technical domain, which could be the target area for recruitments .
Liaison & Co-ordinate between the Client and Candidates till the final placement.
Ability to negotiate rates/salaries, present and sell candidates within their business areas, whilst ensuring that all processes are followed in line with the agreed methodology.
Cross-train the Recruiters on multiple tasks, which help in covering up delivery during employee absenteeism or peak in volume
Define a Process Improvement Plan (PIP) for helping the under-performers in the team
Design KPI Reports in Microsoft Excel, to keep a Dashboard view of all the KPIs for all the team members
Suggest and helpe create an IJP (Internal Job Posting) process for identifying talent within the team and giving everyone a fair opportunity for career growth
Client Acquisition & Management:
New client acquisition.
Implementing business plan approved by Centre Head / Management.
Promoting all services from portfolio to present & new clients.
Analyzing of operational effectiveness and financial performance of the Centre
Goal setting for team members consistent with the business plan.
Redressing of customer complaints as per procedures.
Market penetration: prospecting and signing up new clients and getting orders with existing clients.
Maintaining rapport with clients and candidates personally anchored.
Displaying productivity figures of employees and evolve measures to improve the same.
Create a feedback mechanism for clients, through definition of different processes, such as Weekly Catch-up Calls, Monthly Feedback Review Calls, Quarterly Feedback Forms
Responsible for Handling Key Accounts
Identifying new business opportunities with existing and new clients
Estimating revenue potential with each client month on month so as the plan the delivery
Ensuring the target revenues are met with respect to each client managed.
End to end value chain of the Business; right from acquiring new clients, account management, invoicing and collection