Trainer

Trainer

16 Nov
|
Diebold Nixdorf
|
Hyderābād

16 Nov

Diebold Nixdorf

Hyderābād

Position Overview



Responsible for ensuring a product or service training is provided to the employees to

enable them to provide accurate service to the customers.



Key Responsibilities

Set up regular calls with the stakeholder to get identified improvements and solutions implemented

Responsible for ensuring a product or service training is provided to the employees to enable them to provide accurate service to the customers.

Responsible for ensuring a product or service training is provided to the employees to enable them to provide accurate service to the customers.

Support job training to new colleagues and bring in ideas for training concepts for service desk agents.







Plan and implement an effective training curriculum.

Prepare hard copy training materials such as module summaries, videos, and presentations.

Train and guide new employees.

Test and review created materials

Maintain a database of all training materials

Instruct employee training and onboarding

Conduct training through new materials

Assesses the employees and conducts certification and the end of training.

Identify the TNI requirements for the team and conduct process refreshers trainings

Responsible for ensuring that the set KPIs are achieved.

Develop monitoring systems to ensure that all employees are performing job responsibilities according to training

Responsible for reviewing Knowledge Base content and highlighting the addition of new information, removing old, editing change existing knowledge.

Always share (new) knowledge to colleagues. Review usage of corporate Knowledge base for all Service Desk assigned employees.

Required Qualifications



Education:

Bachelor degree in IT/Engineering/Economics or equivalent.

Ideally professional education in service or process oriented profession. In individual cases it is possible to assign the function to an employee, if the essential professional knowledge is acquired by work experience.

Work Experience

Minimum 2 years’ experience in service and process oriented environment /service desk, minimum one year in DN.

Good technical knowledge

Fluent local language written and spoken in good manner

Very good command of English (written and spoken)

Good knowledge of and experience in using the relevant tools and procedures.

Very good skills in using MS Office products.

Acts towards reaching the training goal

Understand and controls the group process

Strong decision making abilities.

Encourage employees to take over accountability and responsibility.

Drive employee engagement within the teams.

Preferred Qualifications

Extended Industry and Product Knowhow preferred

ITIL Foundation recommended



Requisition Employer Description



Why should you join Diebold Nixdorf?



Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.



–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

Areas of InterestCustomer Service

Experience LevelMid-Senior Level Associate

CountryIndia

Primary LocationHyderabad, Telangana, India